The export your system sends is not kept. Each file is read, fingerprinted and discarded. What we keep is the findings ledger — the patient identifier, the dates, the rule, the citation, the sentence we sent and the fields from your own export that produced it — kept while you are a client. Dates, identifiers and citations, not clinical records. The full schedule is on How Long We Keep Data.
Every export gets a fingerprint.
The moment your file arrives we take a mathematical fingerprint of it — a short code that changes completely if a single character of the file changes. We keep the fingerprint. We don’t keep the file. The fingerprint contains no patient information at all.
Every finding shows its work.
When ComplyWell says an assessment is overdue, the record behind it reads:
admission 8/16 · assessment date field empty · limit 5 days · 4 days past
Fields and values from your own export
Not an opinion. The fields and values your own system sent us.
So every question has an answer.
Ask us why we flagged something, or whether we flagged it at all, and we can show you the exact sentence, the moment it was sent, and the address it went to. Send us your copy of that export and we’ll fingerprint it — if it matches, that’s the file we read, and you can see exactly what it did and didn’t contain.
What we keep is the finding, not the chart
Every finding traces to a field and a value
Every export is fingerprinted, not filed